An Investigation into the Obstacles and Advantages of Integrating Information and Communication Technology (ICT) Within Small and Medium Enterprises (SMEs)

Abstract

Aims: This study aims to investigate the barriers hindering the adoption of Information and Communication Technology (ICT) in Small and Medium Enterprises (SMEs) while also discussing the advantages resulting from ICT integration within these enterprises.

Methodology: Extensive literature review was conducted to identify the factors impeding ICT adoption in SMEs, as well as the benefits arising from its adoption. Secondary data was gathered from various sources such as research journals, books, theses, reports, and working papers.

Findings: The study revealed that factors such as awareness of ICT, ICT costs, and ICT infrastructure pose barriers to ICT adoption in SMEs. Conversely, benefits arising from ICT adoption include increased productivity, improved buyer-seller relationships, and enhancements among both internal and external stakeholders.

Practical Implications: This research can assist SMEs in recognizing the significance of ICT adoption and understanding the factors inhibiting their utilization of ICT. SMEs can devise strategies to minimize barriers to ICT adoption and maximize the benefits derived from its integration.