Exploring e-Government Implementation in Kosova's Food Processing and Agriculture Sector: Challenges and Opportunities

Abstract

The application of e-government in the food and agriculture sector enhances governance efficiency, transparency, and food safety. This study examines the implementation of e-government in Kosovo's agriculture and food industry. The research employs qualitative methodology and includes eight interviews with government officials responsible for digitalizing processes in this sector. Our data analysis utilizes content analysis, quantitative analysis, and comparative methods. The results show substantial advancements in the digitization of services by government entities, leading to enhancements in the agriculture and food sector. Efficiency and transparency have improved, benefiting both farmers and food processors. Food safety monitoring and collaboration between the government and the sector have strengthened, resulting in cost reductions and time savings. However, challenges persist, encompassing a lack of awareness about e-government, resistance to change, inadequate technical skills among officials, insufficient ICT infrastructure, corruption, lack of connectivity and standardization of existing systems, staffing shortages, political changes, bureaucratic procurement procedures, and budgetary constraints. These issues demand government attention and resolution.