A Systematic Study on The Reasons for Young People's Preference For Bpo Jobs in Mumbai

Abstract

Jobs in business process outsourcing are those that provide young, talented people the chance to work and facilitate consumers looking for solutions to a variety of difficulties. Excellent verbal and written communication skills are necessary for these positions. Customers may contact staff members through calls, chats, emails, etc. with questions. They must routinely present information to clients and respond to various concerns about the goods and services they receive. A business process representative directs customers to information-rich web pages on the client website. These representatives must put in a lot of effort to meet SLAs based on process requirements and quality standards while managing several jobs at once. Typically, businesses hire recent graduates or young college graduates for the Telle-caller positions or back-office tasks. This paper examines the use of primary data analysis in SPSS software to ascertain the reasons behind young people's interest in BPO careers and the association between different variables.