Investigating the Effects of Organizational Citizenship Behavior on the Occupational Performance of Employees at the Fars Department of Education
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Abstract
The goal of the present study was to investigate the effects of organizational citizenship behavior on the occupational performance of employees. The statistical population of this study consisted of all employees at the Education Department of Fars province, Iran, and the Education Office of District Four of the city of Shiraz (4059), with the statistical sample estimated at 351 people by using the Cochran formula. The sampling method was the simple random method of systematic types. The methodology was applied in terms of goal and descriptive-correlational in terms of nature. To measure the variable of organizational citizenship behavior, Oregon’s 15-item Questionnaire (1988), to measure seven dimensions of employee performance, i.e., ability, clarity, help, incentive, evaluation, validity, and the environment, Hersey and Goldsmith’s 42-item Questionnaires (2009), to measure the innovative dimension of employee performance, Scot and Bruce’s 8-item Questionnaire (1998), to measure the customer-oriented dimension of employee performance, Moghimi’s 10-item Questionnaire (2011), and to measure the discipline dimension of employee performance, Amir-Nejad’s 10-item Questionnaire (2013) were used. The validity and the reliability of the scales were confirmed by presenting to experts and by Cronbach’s alpha, respectively. Findings revealed that organizational citizenship behavior (Correlation coefficient of 0.618) was positively and significantly related to employees’ occupational performance. Structural Equation Modeling (SEM) results using LISREL 8.8 Software indicated that the study hypothesis stating “The positively significant effect of organizational citizenship behavior on employees’ occupational performance” was supported at a path coefficient of 0.41.
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