Development of Health Services Based on Service Dominant Logic at Tamalanrea Community Health Centre in Makassar City

Abstract

The complexity of health service delivery requires government agencies to provide a service framework that is effective, sustainable and oriented towards beneficiary satisfaction, especially at community health centre level, which is a level one service provider, considering that providing health services is a crucial issue in national development. Therefore, the development of service frameworks is a necessity for government agencies. This study seeks to analyse and explain how the development of health services based on service-dominant logic is applied to health services in community health centre. This research uses a qualitative approach with data analysis techniques, including data condensation, data presentation and conclusions. This study found that implementing health services still needs some improvements to overcome several problems, such as service inaction, disintegration of the service system, and increased participation of beneficiaries. The results of this study conclude that the development of service-dominant logic-based health services is very relevant as a strategic alternative in improving the effectiveness and sustainability of the health service system framework in Tamalanrea Community Health Centre, Makassar City.